Oxa’s sleep tracking currently relies on an active Bluetooth connection to your mobile device and the Oxa app. For the best experience, connect your mobile device to a charger nearby for the duration of the sleep experience. The configuration will be changed in the future to reduce the dependency on an active overnight connection with your phone.
As of April 2023, the first release of Oxa’s sleep tools is an early bird version. Keep an eye out for even more updates and enhancements coming in the upcoming weeks, and meanwhile, sleep tight! Contact us if you experience any issues or want to suggest improvements.
The following are some possible errors you may encounter with the first release of Oxa’s sleep feature:
In case Oxa stops recording before you wake up:
- Certain Android devices, including Samsung S series and Xiaomi phones, may stop recording pre-maturely. In this case, the sleep monitoring will capture less than a complete night of sleep.
- The cause is not known, and we appreciate your patience while we address the problem.
- To prevent the recording from ending pre-maturely, disable (turn off) battery optimization settings for the Oxa Life app in your Android device settings.
In case Oxa is too loose and moves during the night:
- Wash and dry the garment according to Oxa’s care instructions.
- Check your measurements and confirm that your size has not changed over time.
In case the audio does not fade out after you drift to sleep or the audio stops too early before you fall asleep:
- Let us know, so that we can continue to improve the feature.
- Use the customization features to adjust the audio levels.
- Try monitoring with no audio as an interim solution for the beta testing period.
In case Oxa’s data recording continues, but data is not displayed
- There may be a connection issue or poor signal quality, and you may receive a notification. Follow these instructions to resolve signal quality issues.
- Ensure that you have the latest firmware.